Exercise 2519 Indicate which of the four perspectives in the

Exercise 25-19 Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow. 1. Ethics violations. 2. Credit rating 3. Customer retention 4. Stockouts. 5. Reportable accidents. 6. Brand recognition.

Solution

1 Ethics violations Learning and growth perspective 2 Credit rating Financial perspective 3 Customer retention Customer perspective 4 Stockouts Internal process perspective 5 Reportable accidents Learning and growth perspective 6 Brand recognition Customer perspective