Caselets Caselet 101 Using Mobile Technology Bernardez and S

Caselets Caselet 10.1: Using Mobile Technology? Bernardez and Steven Jenkins work for the National Faculties Management Company (NFMC). NFMC was started by a group of engineers and a couple of software developers. Over the years, it has grown to be a nationwide provider of facilities management and energy conservation services. NFMC monitors energy consumption for each of its clients\' buildings. Based on their findings, the company will identify areas of any facility that is in need of updates and repairs. The NFMC specialists can either conduct the or outsource it in amanner would minimize any inconvenience for the building owner and/or the commercial tenants. Their client list ranges from small stores to shopping malls and from doctors\' oricesto hospitals. Sometimes, the projects are one time-engagements; with others the firm is contracted for multi-year monitoring services. Bernardez had just returned from a week of travel, visiting several of his sales reps for some and coaching. He was enjoying his Saturday morning, longs\" playing a round Jenkins, who worked in the side of the of golf game wasn\'t uncommon for their discussions to vary from their hat was going on at Bernardez was still wrestling with a situation ted with one of the younger field sales reps, Austin Green. Green had levels, and should have developed into a star a performer adequate performance own, he was falling short of his nfortunately, now that he was on his focused on To address this issue, Bernardez\'s past coaching had Greens let As they input activities with new and existing clients. that he typically set up sat in clubhouse, Bernardez shared with Jenkins several eps his the the expectation that he would join Bernardez at h hotel several different them, with Green picked up and they began a customers. On a recent call, new two-hour trip to

Solution

1. Sending locations of Green\'s car can let Bernardez track the locations visited by Green. It would help him understand how Green is spending his time and the places he visits. He can understand if Green is spending time at locations needed for official purpose or in some other location for his personal work most of the time. This would let him understand Green\'s committment to work and what he is up to. Legally, there is no problem of sending the location of the car since Jenkin confirms that the company has the right to do so.

However, the only disadvantage is that if Green discovers that he is being tracked even though he is doing his duties truthfully, he may feel hurt or annoyed by such actions. He might feel that he is not being trusted any more and this may demoralize him and further degrade his performance.

2. Tracking through the cell phone will allow Bernardez to know how Green is using his phone. It would let him know if he is making calls to the clients on time, how much time he is spending on the calls and whether he is making any unofficial calls or calls outside the required time.

However, it can allow Bernardez to also know personal calls made by Green. If Green somehow comes to know about it, he will definitely be angry and frustrated. It can further demoralize him and affect his performance.

3. Bernardez can talk to Green directly about his performance. He can directly share his feelings about Green and try to motivate him through speaking, counselling. He can repeatedly try to motivate him and see if it improves his performance. If Green is serious, he should make efforts to improve, otherwise if he is still linient, Bernardez can go for tracking his car and cell phone.