You get a call from a customer whose Windows XP computer has

You get a call from a customer whose Windows XP computer has blue-screened. What does this usually indicate?

A. Windows has encountered a critical system error.

B. A Windows Update has failed due to a network fault and the system will need to reboot.

C. The computer’s motherboard has failed.

D. The computer’s CPU has overheated and failed.

Solution

C. The Advanced Chipset Features screen under Advanced BIOS Features lets you change the settings for the chipset buffers. You almost never change these settings unless you are extremely well versed in their operation, and doing so if you don’t know what you’re doing can make your computer system unstable.