You have a customer using a Windows XP computer who says he

You have a customer using a Windows XP computer who says he cannot connect to the Internet. You ping the gateway and get a response, but you cannot ping a domain name such as www.google.com on the Internet. When you look at the Internet Protocol (TCP/IP) Properties box on the computer, you see manual settings for both the IP address and the DNS server. What is the problem?

A. The computer isn’t configured to use a manual IP address.

B. The IP address, subnet mask, and default gateway fields are blank.

C. The computer is pointed to the wrong DNS server IP address.

D. The DHCP server is down.

Solution

C. The computer is pointed to the wrong DNS server IP address.

ping the gateway and getting a response in means ip is configured so A,B is not correct.

DHCP is used to allocated ip address automatically it is also not relevant to problem described.

When computer is pointed to the wrong DNS server IP address then on the internet we cannot access some web addresses