For the Final Paper use the US Postal Service USPS as the ma

For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through: http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf

Please create a critical analysis through answering the following:

The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,

Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.

Evaluate techniques to enhance design of work processes, process control, and process improvement,

Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.

Writing the Final Paper

The Final Paper:

Submit the assignment as an MS Word document.

Must be 2,400 – 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style as outlined in the Ashford Writing Center. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:

Title of paper

Solution

Benjamin Franklin was appointed the first Postmaster General in 1775, the Postal Service  had  grown with quality and technological improvement   for the  America. Why US postal have such much having quality means selecting a new postmaster has been big network  because nine members who are members of the board selecting Postmaster General.  These members also served as deputy post master general

USPS have to work as with below mentioned Quality Management .

Introduction:

In a competitive market, growth of any business would depend upon customer satisfaction and loyalty it can command. These can be ensured only be offering products and services of high quality on a durable basis.  Customers are intolerant of poor service, late deliveries, unreliable goods,etc.  In order to win over them, organizations are becoming increasingly conscious of offering quality products or services at competitive prices.

Define and Principles

Quality in the relation to a product or service means is defined below:

Quality means meeting requirement customer’s requirements, formal and informal, at the lowest cost, first time and every time.

Though Proctor and Gamble defines total quality as the “ the continually improving effort by everyone in an organization understand, meet and exceed the expectations of customers”.

The core principles are:

Direction:

According to Feigenbaum, total quality control is directly influenced by nine M’s, they are:

Markets

Money

Management

Man

Motivation

Materials

Machines and Mechanism

Modern Information Methods

Mounting Product requirement

Techniques of TQM

TQM enables an organization to excel in all dimensions of products and services.  The Techniques are:

Commitment of Quality:

Everyone in the organization to make a commitment to producing quality goods.  A commitment by top management to direct the efforts of the organization to attain total quality management.

Prevention of defects:

TQM aims at preventing defects rather than detection of defects.Prevention rather than detection is the maximum of TQM.  The measures employed to prevent defects include statistical process control, continuous process improvement, problem solving and system failure analysis etc.

Universal  responsibility for quality:

Under TQM, the responsibility for quality is not restricted to quality assurance department alone.  TQM integrates the quality development, quality maintenance and quality improvements efforts of the various groups in the organization.   TQM is a total, company-wise effort through full involvement of all for quality improvement.

Quality Measurement:

Postal Service quality considerations such a direct labor efficiency, and machine utilization stress on quantity over quality. TQM is to create customer satisfaction.

Continues improvement and learning;

Continuous improvement and learning is an integral part of TQM.  Continuous improvement means incremental improvement.  It may take several forms by enhancing value to the customer through new and improved ideas and concepts reducing errors, defects, and related costs improving effectiveness in the use of all resources.

Quality circles and team work:

A quality circle is a small group of employees which meets regularly with a facilitator to solve work-related problems in their work spot.  The quality circle may meet once a week after working hours.

Team work is another important aspect of TQM, It was achieved  by horizontal co-ordination between organizational units called cross functional team.

Bench Marking

Bench marking is best practice identified in an area.  A US postal adopts such best practices and attempts to tone up its own performance in that area in line with the best practices.  It is used in firms for tangible method to evaluate their performance.

Value improvement:

Customers regard quality as an important source of value. Improved reputation, on time delivering the goods and letters with sincerity reduced cost and increased employer pride.   These are considered as increasing the standards of organization.

___________________________________________________________________________________________