Mong to another question wil save this response 5Question 9

Mong to another question wil save this response. 5:Question 9 of1011 2 points Save Aa The amount of time required to reach a custoner service representative has a bage impact on customer satisfaction. Below is the Excel ourpur from study to see whether there is evidence of a diffecence in the mean amounts of time required to reach a customer service representacive batiween teo hotels. Assume thal the population variances In the amount of time for the two hotels are no equal t-Test: Two-sample assuming Urequal Variances O1645 1470 o 0963 2608 2.170

Solution

t = 0.5302
  df = 38
  standard error of difference = 1.037

Thus test statistic =0.5302

Group	Group One	Group Two
Mean	2.56000	2.01000
SD	2.95200	3.57900
SEM	0.66009	0.80029
N	20	20