You are investigating a bluescreen error on a customers Wind

You are investigating a blue-screen error on a customer’s Windows XP computer and have noted the specific error code number that is displayed. How do you quickly find out what the code means?

A. Call the computer hardware vendor for a list of the codes.

B. Call Microsoft for a list of the codes.

C. Use a search engine to search for a string such as “Windows system error codes.”

D. Look for a list of the codes in the computer’s documentation.

Solution

C. Assuming you have Internet access, you can quickly search for the string “windows system error codes” using a search engine and locate the official list of the system error codes at msdn.microsoft.com so that you can determine the nature of the error and plan your response. You could also look up and bookmark the site for future reference, but URLs change from time to time and the location of the list may not always be at the same URL.