Describe the usage of technology by Fedex in all its sectors

Describe the usage of technology by Fedex in all its sectors

Solution

FedEx Corporation is a US multinational courier delivery services company headquartered in Memphis, Tennessee. The name \"FedEx\" is a syllabic abbreviation of the name of the company\'s original air division, Federal Express, which was used from 1973 until 2000. The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location (to help in finding lost packages), a feature that has now been implemented by most other carrier services.
   FedEx Corporation is an import/export company, incorporated October 2, 1997 in Delaware. FDX Corporation was founded in January 1998 with the acquisition of Caliber System Inc. by Federal Express. With the purchase of Caliber, FedEx started offering other services besides express shipping. Caliber subsidiaries included RPS, a small-package ground service; Roberts Express, an expedited shipping provider; Viking Freight, a regional, less than truckload freight carrier serving the Western United States; Caribbean Transportation Services, a provider of airfreight forwarding between the United States and the Caribbean; and Caliber Logistics and Caliber Technology, providers of logistics and technology solutions. FDX Corporation was founded to oversee all of the operations of those companies and its original air division, Federal Express.
   FedEx is a proponent of e-commerce. They realize that through prosumption, having customers conduct their business online, they save the cost of additional employees and phone costs. Industry Analysis within the industry are two types of companies. There are combination carriers, which are primarily passenger airline companies that also carry cargo. And then there are all-cargo companies like Federal Express which only carry cargo, have fleets of planes, usually fly at night, have ground transportation, and personnel for door-to-door pick-up and delivery. The all cargo companies control 90% of the domestic cargo companies. Competition in the all cargo segment of the industry includes: UPS, DHL, Airborne Express and U.S. Postal Service. The entire industry delivers roughly 5.6 million packages each day. FedEx currently has a 45 “ 50 % market share and thus delivers 2.8 million packages each day.   
   FedEx is organized into operating units, each of which has its own version of the wordmark designed in 1994 by Lindon Leader of Landor Associates, of San Francisco. The Fed is always purple and the Ex is in a different color for each division and platinum for the overall corporation use. The original FedEx logo had the Ex in orange; it is now used as the FedEx Express wordmark. The FedEx wordmark is notable for containing a subliminal right-pointing arrow in the negative space between the \"E\" and the \"X\", which was achieved by designing a proprietary font, based on Univers and Futura, to emphasize the arrow shape. In August, 2016 FedEx announced that all operating units will switch over to the purple and orange color logo over the next 5 years.
FedEx Express (Orange \"Ex\"): The original overnight courier services, providing next day air service within the United States and time-definite international service. FedEx Express operates one of the largest civil aircraft fleets in the world and the largest fleet of wide bodied civil aircraft; it also carries more freight than any other airline.
Caribbean Transport Services: Until 2008, a part of FedEx Freight. Provides airfreight forwarding services between the US mainland, Puerto Rico, the Dominican Republic, and other Caribbean islands.
FedEx Trade Networks (Platinum \"Ex\", formerly yellow): Provides services relating to customs, insurance, and transportation advice. Formerly C.J. Tower & Sons, then Tower Group International.
FedEx SupplyChain (Orange \"Ex\"): Provides logistics services including Critical Inventory Logistics, Transportation Management Services, Fulfillment Services, etc. Formerly Roadway Logistics System, then Caliber Logistics.
FedEx Ground (Green \"Ex\"): Guaranteed day-definite delivery within Canada and the United States at a cost savings as compared to time-definite FedEx Express. Uses a large fleet of trucks which are owned by the independent owner/operators and drivers are independent contractors who control individual delivery routes and territories. Formerly Roadway Package System (RPS).
FedEx Home Delivery: A division of FedEx Ground, FedEx Home Delivery specializes in residential delivery Tuesday through Saturday and offers delivery options to provide more flexibility for residential recipients. The logo includes a drawing of a dog carrying a package . FedEx Home Delivery only operates in the United States. In the US it is not uncommon for Home Delivery packages to be delivered by standard Ground trucks, supplying no additional services for the up charge. To make up the difference, FedEx Ground in Canada performs the business deliveries and residential deliveries.
FedEx SmartPost (Green \"Ex\"): Consolidates parcels from merchants such as e-commerce and catalog companies and uses the United States Postal Service for the final delivery. Formerly the independent company Parcel Direct until FedEx acquired it for $120M in 2004.
FedEx Freight (Red \"Ex\"): Less than truckload (LTL) and other freight services. The largest LTL carrier in the United States, with $4.5 billion in revenue for 2008.[25]
FedEx Freight, Inc: Formerly American Freightways, Viking Freight, and Watkins Motor Lines.
FedEx Freight Canada: Formerly Watkins Canada Express.
FedEx Custom Critical: (Red \"Ex\") Delivers urgent, valuable, or hazardous items using trucks and chartered aircraft. Freight not accepted for transport includes perishable food, alcohol, livestock, household goods, hazardous waste and money. Drivers are independent contractors who own their vehicles. Service in Mexico uses interline carriers. Formerly Roberts Cartage or Roberts Express.
FedEx Services : Provides global marketing, planning and information technology (IT) services for the other FedEx operating companies.
FedEx TechConnect : Offering a customer service toll-free telephone line for customer questions. It is operated by an automated operator then will prompt the user to a live agent for uses of tracking, claims, scheduling pick-ups (Express, Ground, Same Day, Custom Critical, Freight Express, and Freight LTL), compliments and complaints, locations (both staffed counter locations and drop-boxes), ordering supplies, setting up FedEx accounts, billing etc. Formerly FCIS or FedEx Customer Information Services.
FedEx Office (formerly FedEx Kinko\'s) : The retail arm of the corporation, offers copying and digital printing, professional finishing, document creation, Internet access, computer rentals, signs and graphics, direct mail, Web-based printing, and FedEx shipping. Formerly an independent company, known as Kinko\'s until it was acquired by FedEx in 2004 and rebranded to FedEx Kinko\'s. In June 2008 the company was finally rebranded as FedEx Office.
FedEx Office and Print Centers: Provides services such as copying, printing, Internet access and FedEx shipping.
FedEx Ship Centers: Provides a central location for FedEx customers to deposit their packages for shipping, also offering a self-service photocopy and fax machine, office products for packing and shipping, boxes and packaging services. Formerly, these locations were called FedEx World Service Centers.
Both FedEx Office and Print Centers and Ship Centers now offer Hold at Locations for FedEx Ground & FedEx Express shipments for easy pick up. Transfer to Office/Ship centers takes 1 to 2 business days (example: calling the customer service line one day prior to pick up. This ensures package is put with proper route of courier that services that area).
FedEx Office counts with its own FedEx Couriers for Center to Center and local customer deliveries.
FedEx SameDay City (Platinum \"Ex\") a division of FedEx office offers a delivery service between select ZIP codes in as little as two hours
FedEx SameDay City allows a between: Standard, providing pickup by noon and delivery by the end of the day, or Priority, providing delivery within 2 hours.FedEx SameDay City is currently expanding in all major cities across the country and is planning on becoming its own operating unit in the next five years.