human resources Common Assessment Question You are consultin

Common Assessment Question You are consulting with an owner of several small convenience stores. She wants you to conduct a job analysis study to help develop valid selection measures for each of the positions found ii the stores. Select an appropriate job analysis method and write a brief, nontechnical explanation of your choice for the store owner.

Solution

Job Analysis
- A detailed study of the work performed, the facilities needed, the working conditions, and the skills needed to fulfill a specific job. Includes information about the tasks to be done on the job, and the personal characteristics required to do the task. This information is useful for a number of business reasons.

Importance: Job Analysis is essential to communicate the job description and requirements to employees. An understanding of the competencies and skills required to fulfill needed tasks, and the needs of the organization to produce work. It should be utilized to form a successful recruitment plan that leads to successful offers and long term employment with less turnover. The job analysis can later be utilized to hold employees accountable for work performance in the form of evaluations. If employees lack the required skills the job analysis explains skills required for a successful employee and there must be training to meet those demands.

Overview : Superior sales and customer service skills required to develop and maintain customer relationships. Participating in training for a efficient vendor line that will give additional skills for the demonstration of the products to clients.

The Job Description  gives the general nature and level or work being performed by employees in this position. It is not an Exhaustive list of responsibilities, and may be subject to alterations and exceptions at the discretion of supervisors

Position Summary: To increase sales by helping customers select and purchase merchandise while exceeding the expectations of the customer

Required: superior customer service, communication, and organizational skills. Good time management skills. Ability to deliver in a fast paced environment. Flexibility in work hours. Ability to work evenings and weekends, and management of change in a positive way.

Responsibilities:

Customer Service and sales achievement
-    Give courteous customer service
-    Maintain personal sales and also obtain sales goals
-    Helping customers in selection and purchase of merchandise
-    Demonstrate products where required
-    Inform supervisor promptly about problems related to customer concerns
-    Track retail sales against goal utilizing the system given
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-    Communicate training needs that result in enhanced sales to store manager


Operations
-    Communicate shortage problems to store manager
-    Assist in the execution for a comprehensive and accurate physical inventory as needed
-    Assist in the flow of Merchandise from stock areas to selling floor in a timely and organized way

Other
-    Present a professional appearance and maintain company’s dress code standards at all times
-    Abide with all corporate policies and procedures



Supervises
-    None

Reporting to
-    Store manager
-    Assistant store manger

Additional responsibilities
Financial:    obtaining sales goals. Keeping within approved budgets.
Contacts:    Customers, staff, Field management, Corporate staff

Minimum Requirements:

Education:     High School diploma or an equivalent
        Cosmetology license is considered beneficial

Experience:    Some retail experience. Cosmetic experience is alos preffered

Effort:        This position requires excellent communication skills. This             position requires moderate physical effort. Some unpacking and packing             of materials is needed when restocking the floor supplies.
Working Conditions:        Retail selling floor, Stock room,