A customer calls you and says that he installed a wireless P

A customer calls you and says that he installed a wireless PCIe NIC card on his computer and now he is receiving error messages from Windows Vista about the device. You investigate and discover that when he installed the wireless card, he didn’t read the directions and first used the installation disc that came with the card before physically installing the card. What do you suspect?

A. You suspect a fault in the PCIe bus.

B. You suspect a damaged installation disc.

C. You suspect wireless network interference.

D. You suspect a driver conflict.

Solution

D. You suspect a driver conflict.

The installation disc provided with any hardware device contains the driver for the same part from other related resources. A device driver is a set of program files that controls the related hardware device and ensures it proper functioning. It acts as a communication mode between the Operating System and the Hardware Device. If due to any reason like proper hardware not installed, device driver outdated, etc. this communication between the OS and Hardware Device gets hampered and results in device conflict.

Now in the given scenario, the user first used the installation disc and then physically installs the PCIe NIC card. Now at the time of running the installation disc, the related device driver for the PCIe NIC card will be installed. However, since the PCIe NIC card has not yet been placed in physically, the device driver will not be able to find the concerned hardware. And it will results in device conflict.