You receive a call from a customer at another office saying

You receive a call from a customer at another office saying that her computer is not behaving normally. You want to access her computer across the Internet and directly review how her computer is functioning. What tool do you use to enable her to send an invitation for your to access her computer.?

A. Remote Assistance

B. Remote Desktop

C. DXDIAG

D. DirectX Diagnostic Tool

Solution

B. Remote Desktop

->click on start
->type remote desktop connection in search
->you will get a remote desktop dialogue box
->then click on show options
->then a window will open where you have to give desktop name and microsoft accout details of another computer you want to connect.
->click on connect.