State the most important methods for determining the Voice o

State the most important methods for determining the Voice of the Customer in Quality Functional Deployment.

Solution

For determining the Voice of the Customer in Quality Functional Deployment, their feedback from various sources is needed. This feedback is then analysed through various applications and methods.

The important steps are:

Obtaining the voice of customer

Sorting the according to priorities

Determinig the product characteristics and interacction matrix

The relationship matrix of the customer needs and product characteristics is prepared

Competitive value is also kept in mind during the evaluation

Technical difficulties in obtaining the desired objectives is enlisted

And finally the target values for the product is determined.