You are about to install a new hard drive in a customers lap

You are about to install a new hard drive in a customer’s laptop. Of the following, in what should you store the new hard drive before installing it in the laptop?

A. The cardboard box in which the hard drive was delivered

B. Wrapped in a soft, cotton towel

C. Encased in bubble wrap

D. Inside an antistatic bag

Solution

A and B. Before working on any computer, always power down the machine. Before opening any laptop to perform maintenance, always remove the battery to prevent any electrical surges or other damage to the machine.