How far should customer service extendSolutionCustomer servi

How far should customer service extend?

Solution

Customer service should extend to the point of the service features mentioned in the product or service description that was included and given to the customer during sale. A firm can, but is not obliged to, provide any service beyond what has been specified during the sale transaction (before customer paid).

For example, a warranty mentioned during a sale is to be fulfilled, but an extended warranty may not be provided without additional cost, or at most at a proportionately reduced cost. Thus, the firm need not extend service beyond a level that increases the firm\'s legal or financial obligations.