Opet gas stations offer free Fenerbahce uniforms to customer
Solution
(1) (c), (e), (f), (h)
Gasoline is the core product, satisfying the need for transportation. The uniform is a tangible, augmented product.
(2) (E) & (G)
Installations may or may not be part of the finished good (not all types of finished goods may require an installation).
(3) (H)
Industrial services are indirectly used in manufacturing, because such services normally can\'t be attributed directly to a product.
(4) (C) & (D)
When shopping goods are heterogeneous (with slight differentiation), customers need more time on purchase decision. Similarly, for specialty goods also, more time is taken.
(5) (C)
(6) (B)
Services are intangible, making it impossible to evaluate them until they\'re purchased & used. This required more \"Credibility\" to be lent to the marketing effort.
(7) Question is partially visible & can\'t be answered. But if the missing part is \"Automation\", then answer is (A). Automation produces uniform goods or services, minimizing variability.
