Consider the following service providers For each one what d

Consider the following service providers. For each one, what do you believe are the most important components of customer satisfaction and why?

Post office window employees

Bank loan officer

Enrollment clerk at a university

Investment counselor

Univeristy professor

Airline ticket agent

Building contractor

Solution

Post office window employee

Availability, courtesy / friendliness, prompt service. Needs of the customer are not complicated and they have to be attended to in the least possible time without testing the customer\'s patience.

Bank loan officer

Courtesy / friendliness, clarity, resposiveness, prompt service. Customer has to be explained clearly about the procedure and the documents / actions required from the customer. Service should be without undue delays.

Enrollment clerk at university

Availability, courtesy / friendliness, resposiveness. Students have to be clearly explained about the procedure and have be guided all help should be provide.

Investment counseller

Courtsey / friendliness, knowledge about investments, reliability. It is important to build the trust of the customer for long term relation.

University professor

Availability, knowledge, responsiveness. Professor should not be inaccessible, should respond to queries clearly.

Airline ticket agent

Availability, courtesy / friendliness, prompt, reliability, complaint resolution. Should understand and satisfy the customer\'s requirements promptly. Should be reliable and resolve any disputes without any friction with the customer.

Building contractor

Reliability, resposiveness, knowledge, complaint resolution, courtesy. Contractor should understand requirements and explain clearly the time / cost involved. Any disagreements should be resolved prompltly. Should stick to time and cost estimates.