You get a call from a customer whose Windows XP computer has

You get a call from a customer whose Windows XP computer has blue-screened. What does this usually indicate?

A. Windows has encountered a critical system error.

B. A Windows Update has failed due to a network fault and the system will need to reboot.

C. The computer’s motherboard has failed.

D. The computer’s CPU has overheated and failed.

Solution

A. Windows has encountered a critical system error.

When a Windows system blue-screens, it indicates a critical system error has occurred and the operating system has shut down the system to prevent irreversible damage. Blue screens are recoverable, but there can be a wide variety of causes as indicated by the system error codes displayed on the blue screen.