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Solution

A CASE STUDY ON ORGANIZATIONAL BEHAVIOUR ISSUES AND POSSIBLE SOLUTIONS IN AYUR HEALTH CARE CENTRE AT MAHRASTRA , MUMBAI , INDIA.

GENERAL INTRODUCTION

Nowadays, it is impossible to imagine a successful organization which does not pay special attention to its organizational behaviour. It is clear that the major goal of any business organization is to succeed in business. However, it is not easy to achieve this goal without well-qualified and trained employees who play an important role in the competitive market. Organizational behaviour studies how employees function, behave and interact between each other in the workplace. Today, organizational behaviour is considered to be an essential part of any business
It is not a secret that there are a great deal of different problems in organizations which are related to organizational behaviour. Organizational consultants, or organizational psychologists are those specialists who can help organizations to achieve their key goals due to their knowledge and experience in psychology, sociology, strategy development and other areas. It is known that the main duties of organizational consultants include interviewing employees, analysis of the data, creating reports in order to improve workplace environment.

CENTRE HIERACHY:

CENTRE ADMINISTRATOR

SPECIALIST DOCTORS

NORMAL SPECIALISTS

SILENT DOCTORS

NURSING

PHYSICIAN ASSISSTANT

Brief overview of the Centre

As I represent an organizational consultant of one of the health care organizations in this paper, and the key manager has requested to make a thorough analysis and a recommended course of actions in order to resolve one of the actual organizational problems, my goal is to give a detailed description of the problem, its causes and possible solutions.

The Ayur Health Care, a well-known health care organization is considered to be one of the largest health care providers in the India. It is situated in Maharastra , Bombay. It includes ten acute care hospitals, five trauma centers, two hospitals for children, a home health care company and medical group. About 30,000 employees work in this organization.

Some important issues, events, and actions that contributed to problem being discussed
It is known that there are a great deal of different organizational behavior problems within a workplace. One of the widely spread problems is the problem connected with interpersonal communication in the workplace. This organizational behavior problem has been identified by me in the Ayur Health Care. It is known that interpersonal communication plays an important role in team work. Moreover, it is necessary for “supportive and productive employees” and for “long-term customers”.
I have found some trouble when I observed the following situations. Such dangerous interpersonal communication troubles can easily thwart the employees’ optimum performance in the organization as well as management team. They include the following issues, events and actions which are considered to be inappropriate in the workplace:

some employees do not want to cooperate. It is known that cooperation plays an important role in organization. All the employees should be ready to cooperate in order to achieve productivity. However, in our case, several young employees refuse to cooperate. They do not want to answer my questions concerning job satisfaction. They ignore my interviews.

Some employees avoid others in the workplace. They try to maintain distance from other employees during the meetings. Moreover, they ignore staff parties and try to leave the party as soon as possible. It means that these people feel uncomfortable in the workplace and try to avoid communication with others. The main task for me in this situation is to find reasons and appropriate solutions.

Staff turnover in this organization is rather high. It means that there are some problems with organization’s culture and the employees have no opportunity to cope with their functions. They try to find better organization with better working conditions. This problem is a serious one and requires certain solutions.

THE NATURE OF THE PROBLEM
This problem is related to the organization itself. High turnover in the organization means that the employees are not satisfied with work and with compensation. Of course, the predictors of high turnover are connected with poor interpersonal communication when people do not want to cooperate and ignore each other.
This problem requires certain solutions to be found. Moreover, it is necessary to improve the above mentioned situation as soon as possible. Of course, it is not a symptom of another, more fundamental problem because it is a fundamental problem itself.

FACTORS OF THE PROBLEM

The major causes of the problem,

It is known that some difficulties with interpersonal communication can influence the low level of employees’ job satisfaction and morale. It is necessary to treat others as you would like to be treated. This old saying can be related to our problem. There are a great deal of different causes of poor interpersonal communication which cause job dissatisfaction and high rate of staff turnover. They include the following ones:
- low level of ethical and moral education;
- dishonesty of employees;
- misunderstanding and distrust;
- racial abuse;
- cultural diversity;
- different age groups;
- personal affairs such as revenge, jealousy, antipathy and so on;
- unequal gender relations;
- unequal level of wages.

Possible Solutions and Course of actions :
In order to find solutions to poor interpersonal communication problem which can cause high staff turnover in the organization, it is necessary to implement the following actions:

To hold regular interviews with all the employees in the workplace in order to understand the cause of employee’s leaving.

It is necessary to know all possible factors which can influence the employee’s decision: looking for a better job and higher wages, or poor relationships with other employees in the workplace.to assess the organization’s culture.

It is very important to find out about the relations between older and younger employees.to organize special training programs for younger employees in order to help them to increase their motivation to develop special interpersonal communication programs in order to improve relations between young specialists and elder ones who have huge experience.

It is very important to give the opportunity to the younger specialists to use the knowledge of elder employees.to control psychological situation in the workplace in order to avoid conflicts and stresses.

The above mentioned actions will help to improve interpersonal communication in the group and to reduce staff turnover.

CONCLUSION
In conclusion, it is necessary to say that organizational behavior problems should be solved in a proper way in order to prevent more serious consequences such as high staff turnover or loss of productivity and bad reputation of the organization in the competitive market.