Mario of Mi Casa Front Porch Restaurant had a student intern

Mario of Mi Casa Front Porch Restaurant had a student intern assist with some data analysis to help him better understand customer satisfaction in his business. The restaurant has three locations, downtown Phoenix, North Scottsdale and Glendale. Based upon initial review of the data and experience, Mario identified that there are two distinct customer types, cantina customers and restaurant customers. What type of design should the intern use for the analysis? Provide your rationale for the design and assumptions.

Answer the questions below in essay format. Your essay must include an introduction, a body, and a conclusion, and it must address all relevant parts of each question. Your response should be a minimum of 150 words in length and include both the appropriate statistics and support for the analysis and interpretation. Make sure to cite any source you use. Proper citation format for a source includes the name of the author(s), the title of the work, the date of the publication, and the page number if you directly quote the source.

Essay Questions

Identify what type of design Mi Casa Front Porch restaurant should use and the number of factors, treatments, and observations involved. Provide your rationale for your design selection and support your conclusions.

Solution

Here we have two sets which affects the outcome \"customer satisfaction\" --- i)location of the resturant ii) type of the customer.

The student can you RBD or the randomized block design treating the locations as blocks and type of customers as treatments, since there is two way variation involved this seems the fittest option for analysis.

Here we have treatment-> \"Type of customer\" has 2 factors and blocks-> location has 3 factors. Observations will be of yes no type(whether the customer was satisfied or not)