You get a call from a customer who is having a problem on he

You get a call from a customer who is having a problem on her Windows XP computer at her home. You want to use Remote Desktop to access her computer and investigate the problem. On your own Windows 7 computer at your shop, how do you locate Remote Desktop to turn on the client side of this application?

A. In All Programs, go to Accessories | Communications and then click Remote Desktop Connection.

B. In All Programs, go to Accessories | System Tools and then click Remote Desktop Connection.

C. In Control Panel in either Large or Small Icons view, open the Remote Desktop Connection applet.

D. In the search box, type “remote desktop” and then press enter.

Solution

Remote Desktop to access her computer for Windows 7:
Click the Start Menu Button and in the Search Box, type Remote Desktop and the icon should appear. Click the icon to launch.

This is correct approach for remote computer.

Option d is correct choice.