13 The makeorbuy decision distinguishes between what an orga

13. The \"make-or-buy\" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

True                 False

14. An improvement in quality must necessarily increase costs.

True                 False

15. Servicescape refers to the physical surrounding in which the service is delivered.

True                 False

Essay/Short Answer

What is SWOT analysis? List its four elements and describe its purpose.

Solution

13.The \"make-or-buy\" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.TRUE

14.An improvement in quality must necessarily increase costs.FALSE

15.Servicescape refers to the physical surrounding in which the service is delivered.TRUE

   SHORT ANSWER ON SWOT ANALYSIS

Before giving a short answer on swot analysis first i wanted to give the full meaning of SWOT.SWOT is a framework for identifying  the internal and external factor which has a very deep impact on the project,place,product and person.It has 4 elements which are as follows

S stands for strengths,w stands for weaknesses,o stands for opportunities and T stands for threats analysis. PURPOSES OF SWOT

Strengths is strengths describe the core competencies.

Weaknesses is company is particularly lacking.

Opportunities is potential to increase and improve the productivity.

threats analysis is ability to harm a business.