You get a call from a customer saying that when she types on

You get a call from a customer saying that, when she types on her new laptop, the cursor jumps all over the screen. She’s concerned that she has a faulty product and asks if she should ship it back to the manufacturer under warranty. You ask to take a look at the circumstances of the problem while she’s typing and to examine her laptop. What do you discover is the most likely cause of this behavior?

A. The cable connection between the keyboard and the motherboard is loose.

B. The keyboard drivers are corrupted.

C. Excessive pressure on the keyboard during typing is causing the problem.

D. The customer is accidentally contacting the touchpad during typing, moving the cursor.

Solution

D. The customer is accidentally contacting the touchpad during typing, moving the cursor.

This could make the cursor jump over the screen.