You get a call from a customer who is having a problem on he

You get a call from a customer who is having a problem on her Windows XP computer at her home. You want to use Remote Desktop to access her computer and investigate the problem. On your own Windows 7 computer at your shop, how do you locate Remote Desktop to turn on the client side of this application?

A. In All Programs, go to Accessories | Communications and then click Remote Desktop Connection.

B. In All Programs, go to Accessories | System Tools and then click Remote Desktop Connection.

C. In Control Panel in either Large or Small Icons view, open the Remote Desktop Connection applet.

D. In the search box, type “remote desktop” and then press enter.

Solution

B. Windows XP Mode is a virtual Windows XP machine that can be run under Windows 7 to run applications that are compatible with Windows XP but not with Windows 7.