Identify the frontroom and backroom services for the followi

Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?

Hospital

Trucking firm

Grocery store

Appliance repair firm

Solution

Hospital: here the front room service is the receptionist and who supportst the patients to join and for any other assistance. and the back room service is cleaning their wards.

trucking firm: providing the service based on the requirement of the customer is the front end service and they offered service based on the cusomer need.

grocery store: front end room will be filled with sales people who assist with the customers. and back room people arae those who fills the racks with products when ever they becomes empty.

in repair firms also front end is customer supportive people and back end filled with the professional machanics