You are a design engineer at Tyler Cookware One of your most

You are a design engineer at Tyler Cookware. One of your most profitable product lines is the famous cast iron skillet. However, in Fall 2016, the customer service team reports a 30% return rate of the skillet mainly due to product defects. After a careful and lengthy investigation, you found that the new hires in the production line are not following the manufacturing protocols. Identify ONE potential problem that the new hires could make during manufacturing.

Solution

One the possible defect in this cookware category is Uneven enamel.

Enamel coated cookware is less likely to rust so cookware companies use this coating. Application of enamel is a very complicated process. If the enamel is incosistently applied to the cast iron cook ware there can be areas of over coating and under coating. So customer can return the product because of this defect. As it is a highly skilled job, new operators can increase the percetage of these kind of defects.