Why are policy statements necessary for a robust production

Why are policy statements necessary for a robust production acceptance process? In addition, describe 2-3 advantages and 2-3 disadvantages of consolidating help desks. Be as thorough as possible.

Solution

policy will help to ensure that compliance, enforcement and accountability will be issues that are supported by senior management and communicated to the applicable levels of staffs.

advantages

Disadvantages

1.customers get frustrated if help desk people do not cooperate

2.sometimes customer care people themselves do not have a knowledge in the fields required by customer

3.Outsourcing such service can cause loss of control over coaching because the service provider mostly controls the procedure of training.