If on average a call center can process a call every 150 sec

If, on average, a call center can process a call every 150 seconds, then the center\'s hourly service rate, mu would be 90 per hour 30 per hour 24 per hour 0.4 per hour In waiting line analysis, the term jockeying refers to the event where A customer switches between alternate queues in an effort to reduce waiting time. An arriving customer chooses not to enter a queue because it is already too long. A customer already in a queue gives us and exits without being served. A customer speaks to a service representative while facing the opposite direction.

Solution

1.A 90 per hour

2.A. A customer switches between alternate queues in an effort to reduce waiting time.