Call centers typically have high turnover The director of hu
Call centers typically have high turnover. The director of human resources for a large bank has compiled data on about 70 former employees at one of the bank’s call centers in the Excel file Call Center Data . In writing an article about call center working conditions, a reporter has claimed that the average tenure is no more than two years.
As you formulate and test a hypothesis using these data, what is the Critical Value?
| A.-1.667 | |
| B.2.0 | |
| C.-1.5 | |
| D.0.0 |
Solution
The critical value associated with the hypothesis is: 0.000.
This is a t critical value for large sample.
