Every organization has a culture The RitzCarlton uses storyt

Every organization has a culture. The Ritz-Carlton uses storytelling to help support their culture. The \"lineups\" is the story of the day and is told by an employee who tells of a \"wow\" moment. It is where an employee in their group was seen going above and beyond the call of duty. Tell of a wow moment that either you or a co-worker had that added or supported to the culture of the company and why.

Solution

Ritz-Carlton General Manager Tony Mira describes the RitzCarlton experience as “a Wow experience, like no other. It’s one that you walk in and you know, whether you’re a guest or an employee, that you are going to be treated like nowhere else in our industry. It’s taking the genuine care and comfort of our guests to the highest level. That, to me, is the Ritz-Carlton experience.” Maybe the best way to demonstrate the unique value proposition achieved by Ritz-Carlton is to offer an example from a family that happened upon empowered Ritz-Carlton staff. Natalie Salazar, age 12, was a champion figure skater who began noticing pain in her legs while preparing for a regional competition as a step toward the Olympics.