give a brief example of how structure strategic control syst

give a brief example of how structure, strategic control systems and culture interact with each other in a company preferably Walgreens or JCPenney

Solution

Structure, strategic control systems and culture interact with each other and influence the overall working of the company.

The old Walgreens business strategy required a command-and-control approach to leadership. They set out clear processes for our employees, and they followed them. It was straightforward and effective for the task at hand, and it worked for a long time. But then the competitive landscape changed. New rivals entered the market, such as third-party pharmacy benefits management companies that deliver prescriptions by mail. More grocers started offering in-store pharmacies. An even bigger challenge was the growth of Internet pure plays, like Amazon and Google, which sell most of what they carry. All of these had the potential to lure customers out of our stores.

At the same time, they started to see significant changes in healthcare, which ultimately resulted in the passage of the Affordable Care Act and the advent of accountable care organizations. Throw in the worst economy since the Great Depression, and they knew they had to change our strategy. In this new market, with the huge push to improve quality and reduce overall healthcare costs, Walgreens had a significant opportunity to become a player in the healthcare value chain. As a result, they evolved from simply filling prescriptions for people to becoming a single point of patient care, and a destination for health and daily-living products and services for our customers.

To succeed in this new role, they had to change our business strategy. Instead of relying on a real estate play—location, location, location—they focused on improving the customer experience. As our strategy evolved and our focus changed from opening stores to delivering an exceptional customer experience, they recognized that not only was the command-and-control approach outdated, but it also prevented us from getting the best from our people. They were missing the richness of empowering them to come up with solutions on their own

It all had to be done due ot changing culture. this is not the time when employees feel that employer is form of god and command and control does not work. Rather they want a platform where they can attain their finaicial as well as self actualixation goals.