how to monitor performance motivate workers and help them ma

how to monitor performance, motivate workers, and help them manage workplace problems When telecommuting?

Solution

To monitor performance it is necessary to conduct audits to the team and keep record on the amount of calls he made each day. There should be a goal on how many calls the person should take (depending on the queue) and a handle time. Feedback is critical on this part because if you evaluate them and keep giving them bad scores but you not tell the reason then they will keep failing the audits and it is your job as a leader to help your team be better each day.

How to motivate workers? You need to spend time with them and find out what they like, of course most people would say they are motiviate by money so you can start a bonus program bassed on their performance metrics, people who reach an specific goal will receive a bonus but besides that you can also motivate the by offering fix schedule, have a team lunch or bounding activity where every one get to know each other, they need to feel they are important to the company and that we appreciate their job. Take a day off from the calls and go to the beach on a team meeting with budget of the company.

About managing workplaces problems you need to have an open door politic, each time there is something they feel is wrong or coould be better they need to have the liberty to raise the flag and provide their input , probably there are problem you dont know about and they are the first line on the company, they can even tell you the solution, communication is they key part.