Homework Sourse62 Pre and post examination processing of patients in an o
6.2 Pre - and post - examination processing of patients in an outpatient clinic involves various
tasks performed by clerks and nurses. A time study conducted by the decision support
department is shown in Table EX 6.2 .
Determine the observed time for the pre - post exam process?
6.2 Pre - and post - examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in Table EX 6.2 . Determine the observed time for the pre - post exam process?Solution
Observed mean time = 116.4032 minutes
| Observations (in Minutes) | ||||||||||||||
| Mean | Mean/perf rating | |||||||||||||
| Activity | Preformance Rating | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 6 | 5.217391304 |
| Registration | 1.15 | 3 | 6 | 4 | 8 | 4 | 5 | 4 | 6 | 4 | 6 | 4 | 4.909091 | 5.167464115 |
| Copayment | 0.95 | 7 | 9 | 11 | 8 | 12 | 9 | 6 | 11 | 9 | 12 | 10 | 9.454545 | 9.454545455 |
| Wait for nurse | 1 | 17 | 15 | 17 | 12 | 11 | 17 | 12 | 19 | 12 | 20 | 18 | 15.45455 | 16.09848485 |
| Vital signs | 0.96 | 9 | 8 | 11 | 12 | 9 | 8 | 10 | 12 | 8 | 12 | 11 | 10 | 10 |
| Wait for exam room | 1 | 12 | 15 | 12 | 14 | 21 | 18 | 11 | 16 | 9 | 14 | 18 | 14.54545 | 14.84230056 |
| Placement to exam room | 0.98 | 3 | 5 | 4 | 6 | 3 | 5 | 3 | 6 | 5 | 4 | 7 | 4.636364 | 4.636363636 |
| Wait for physician | 1 | 10 | 17 | 21 | 11 | 13 | 15 | 14 | 12 | 19 | 15 | 9 | 14.18182 | 14.18181818 |
| Examination | 1 | 18 | 15 | 19 | 22 | 18 | 12 | 19 | 21 | 16 | 21 | 17 | 18 | 17.64705882 |
| Test order entry | 1.02 | 4 | 7 | 3 | 5 | 4 | 11 | 9 | 12 | 11 | 14 | 9 | 8.090909 | 7.289107289 |
| Referral requests | 1.11 | 11 | 10 | 16 | 9 | 8 | 9 | 7 | 7 | 9 | 7 | 6 | 9 | 8.333333333 |
| Follow-up-appointments | 1.08 | 3 | 5 | 3 | 4 | 3 | 4 | 4 | 5 | 3 | 3 | 5 | 3.818182 | 3.535353535 |
| scheduling | 116.4032211 |
