1 Discuss the difference between cloudbased implementation o

Solution

CRM is basically defined as the customer relatonship management the software, its tools and   organisation\'s customer\'s data resides in the remote location that is cloud so that the end users can access that data via internet based applications.Any employee or a customer who wants to access this cloud can log in into the system using web based tools and can get through the information on the cloud.to run a small business CRM cloud is the best choice.and it is feasible solution for those who lacks the inhouse IT expertise to deploy and manage the onprimses CRM application.There are number of advantages of Cloud CRM like flexibility ,scalibility etc. but the major problem is the security concerns the data of the customer is not secure on tge cloud.The non cloud CRM is one which can be accessed without usng internet based tools .means it can be stored anywhere in the physical hardware and doesn\'t require any webbased applications or tools to acccess the data r the information.The main advantage of this type is that there is no vulnerability as in case of cloud CRM our data is safe and secure.in the type of cloud CRM the vendor is completely responsible for the management and tghe maintenanace of the CRM,where in case of the non cloud CRM organisation is responsible for it itself.