You get a call from a customer whose Windows XP computer has

You get a call from a customer whose Windows XP computer has blue-screened. What does this usually indicate?

A. Windows has encountered a critical system error.

B. A Windows Update has failed due to a network fault and the system will need to reboot.

C. The computer’s motherboard has failed.

D. The computer’s CPU has overheated and failed.

A.] Windows has encountered a critical error.

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When some hardware Problems are in exist and issues with low level software running in your system kernal..

Example:-

You have installed a graphic software externally and it may cause blue screen error some times when some conflicts happens.

Please let me know if more information needed ......
Thanks