You work for a small city IT department and you get a call f

You work for a small city IT department, and you get a call from a user in City Hall who has forgotten her password. What is your response?

A. You locate the list of passwords you have for all employees, find hers, and tell what her password is over the phone.

B. You locate the list of authorized passwords for her department, choose one, go to her computer, and using your administrator password to gain access to her PC, you set her password.

C. You reset the password on her computer to a temporary password, give her the temporary password, and then advise her that she will need to change the password to a permanent password that no one knows.

D. You tell her to look under her keyboard. All employees have their passwords taped under their keyboards for just such an occasion.

Solution

The correct option is C.

Explanation:

Once the user informs the administrator that he/she forgotten his/her password, the administrator will reset the password and will create a temporary password.

The administrator will then provide the temporary password to the user and will advise/him them to change the password.

The user should change him/her password to a secure password.