You have a rural customer who connects to the Internet via a

You have a rural customer who connects to the Internet via a dial-up connection and is complaining that she hasn’t been able to get to the Internet in the last few days. She has checked with her ISP and their service is normal in her area. Her home phone also is working fine. You check the IRQ settings and I/O addresses for the computer’s dial-up modem and find no conflict. Where should you go on her Windows XP computer to check the dialing settings?

A. Network Connections

B. Phone and Modem Options

C. Windows Firewall

D. Wireless Network Setup Wizard

Solution

Answer:

Option B is correct.

Go into Control Panel in Classic view and open the Phone and Modem Options applet to view and modify the dialing rules for the computer and make sure they are not misconfigured. For instance, a home user will not need to dial “9” to get out of the local phone system before connecting to a public phone line.