You get a call from a customer saying that his laptop wont h

You get a call from a customer saying that his laptop won’t hold a charge, and he asks you if the problem is the battery. Of the following, what do you say could be potential problems? (Choose three.)

A. The battery could be faulty.

B. The power cord could be faulty.

C. The power converter could be faulty.

D. The motherboard could be faulty.

Solution

If the battery of a laptop won\'t hold a charge the possible complaining reasons would be:

A. The battery could be faulty.

B. The power cord could be faulty.

C. The power converter could be faulty.

Mostly the motherboard will have nothing to do with the battery holding the power.