Differentiate between ProductionOperations Management and th

Differentiate between Production/Operations Management and the Management of other business functions by explaining \"What is Operations Management?\"

Solution

Operations management is the science of managing the entire processes or the systems that ultimately end up providing services or creating goods.
The entire process of operations management includes
1.forecasting
2.Capacity planning
3.Scheduling
4.managing inventories
5.assuring qualities.
6.employee motivation

Lets understand this with the help of an example for an airline company. Here the system would include staff and airplanes, airport facilities, maintenance facilities etc.
Forecasting here would include things such as seat demand for flights, increase/growth in air travel, and weather and landing conditions. Capacity planning takes care of deciding pn the number of planes availble, what are being used and where to they are used or should be used.

Scheduling encompasses for the planes, for routine maintenance and even scheduling pilots/flight attendants/hostesses. This is not only limited to the air staff but also extended to the scheduling of ground crews, counter staff, and baggage handlers.

Managing inventories of such items as food and beverages and spare parts.

Assuring quality, essential in flying and maintenance operations, where the emphasis is on safety. Also important in dealing with customers at ticket counters, check-in, telephone and electronic reservations, and in-flight service, where the emphasis is on efficiency and courtesy.

Employee motivation & training in all phases of operations/processes. Location of facilities as per the top managers’ decisions on which cities are to be taken into accunt to provide service for, where to locate for the maintenance facilities, and where to locate major and minor hubs. Buying materials such as fuel, food, bags, and spare parts. How to buying and maintaining an aircraft.