You are a customer service manager in charge of a call cente

You are a customer service manager in charge of a call center for a large utility company. Each customer service representative working at the center handles an average of 18 calls per hour. The volume of calls is up 20% from last year so, you need to plan to handle 2,520 calls per day. The call center is open 10 hours per day. How many customer service representatives should you have staffing the phones at any given time? 14 16 140 280 252

Solution

F.14