complete the chart below for the steps in the appointment pr

complete the chart below for the steps in the appointment process using the input, process, and output.

There are 7 numbered steps in the Appointment Process itself. In addition, there are two other processes that are needed (numbered 8 and 9), but are beyond the scope of the appointment process: a process for entering the time needed and costs for the various styling services; and the payment process that collects customer payments and updates the database accordingly. For these two processes, you should also identify the input needed for the system, what the system is to do with that input (process) and what output the system will need to create or display either immediately or later.

The responses that you enter into the table for each requirement must be aligned to the specific business process to be improved and the data it uses, and it must be appropriate to the UMUC Haircuts business.

Note: Processes are actions that the system will take and should include action verbs. Inputs and outputs are not actions, but are data or information. If you need to use action words (verbs) to describe the input or output, they should be kept to a minimum and put in parentheses.

** I have found the inputs and entered the table but need assistance with the missing fields for process and output please****

Solution

STEP

INPUT

PROCESS

OUTPUT

1

CLIENT CALLS FOR APPOINTMENT

OFFER STANDARD GREETING AS A WELCOME RESPONSE

Client replies to greeting and tell their queries

2

CLIENT INFORMATION IS OBTAININED

VERIFIY CLIENT IDENTITY IN SYSTEM OR CREATE A NEW CLIENT PROFILE

Client information is obtained and submitted in the system.

3

EMPLOYEE ADVISES CLIENT ON COST/TIME NEEDED FOR THE SERVICE

Available packages along with the cost and time involved in each are discussed with client

Client selects the best suitable package as per their requirement

4

EMPLOYEE CHECKS STYLIST AVAILABILITY AND ADVISES THE CLIENT

Availability of the stylists are checked and communicated to the clients

Clients confirm their appointment

5

APPOINTMENT IS SCHEDULED

Date and time of appointment is feed into the system along with the name of stylist

Complete schedule is inserted in the system.

6

CASHIER ENTERED THE INFORMATION FROM PAPER RECIEPT TO SYSTEM AND ADVISES CUSTOMER ON TOTAL CHARGES

Cashier enters the information to system and advises customer regarding charges

All the information is fed into the system.

7

REQUEST CLIENT FEEDBACK ON SERICES PERFORMED

After the service performance, client needs to fill the feedback form

The feedback is collected and stored

8

ENTER TIME NEEDED FOR COST AND SERVICES

Time required for the cost and services are entered in the system

Information of cost for the service and time are feed into the system.

9

PAYMENT PROCESS

Customer gives the payments using a specific mode

Payment is taken and information feed into the system.