Homework Sourse3 Prepare a service blueprint for each of these banking tran
Solution
BLUE PRINT OF ( making a saving deposite using a teller )
CUSTOMER ACTION
Arival of customer and find out deposite ticket
Wait in line if it is necessary
Hand teller cash and check & deposite ticket
Next , receive receipt
Finally, leave from there
CONTACT PERSON
Teller greets customers.
Teller checks cash and enters amount.
Teller prints out receipt and hand out to customers
BACKSTAGE CONTACTS
Account is automatically updated
SUPPORT
Lunch and rest breaks should be managed based on waiting lines.
Cash should be counted and reconciled with the transactions
Schedules are set weekly.
Employees are paid.
BLUE PRINT OF (apply for a home equity loan )
CUSTOMER ACTION
Arival of customer
Wait in line if it is necessary
greets service rep and follows again
tells service rep and type loan wanted
customer signs for loan and then leave
CONTACT PERSON
service rep greets customers and leads to cubicle.
customer rep ask for necessary documents and check if necessary.
Service rep prints out receipt and hand out to customers
BACKSTAGE CONTACTS
Account is automatically updated
SUPPORT
Lunch and rest breaks should be managed based on waiting lines.
loan is processed and reconciled with the transactions
Schedules are set weekly.
