Sales force management Q 123 and 4 1s bily a year olderP s v
Solution
1.
• Users- Individual or group that actually uses the good /service. Here it is the operations team and the operations manager, Dawn Chiles
• Decider- one who selects the good or service - Ana Paula, CEO. Usually another person has the formal authority to buy.
• Buyer: This is the one with the formal authority to buy i.e. select the supplier and involve in purchase procedures- here it is the purchasing manager, Joan wells.
• Gatekeeper- people who control seller’s information from reaching the buying centre- Joan’s purchasing assistant, Janice
• Initiator: the one, who actually recognizes the issue and requests that something be purchased,
• influencer - they helps in the buying decision by supplying information that helps in defining specification – usually technical staff and that helps in evaluating alternatives.-Dawns assistant manager helps in defining specifications
• Controller- the one who controls the budget- here it is done by the finance Finance and accounting manager- Matt Simon
Dan seems to have no role in offering information that can influence decisions
2.
This is new task. Joe should contact the initiator nimesh to discuss how the product would increase the Rising action’s sales and profits.
Information on how the product will help to the Rising action’s sales and profits, will be given to sales manager
For purchasing department - information on ease of delivery, volume that can be supplied and price shpoudl be given
For influencers, information regarding quality and ease of use (technical specifications) is given
3. here the market trend for low carb products will last for few more years as forecasted. Hence a relationships selling would be better because it is focused on long term buying,. Transactions approach is primarily about extracting as much profit from a single transaction. Joe should make use of future opportunities
4.
Several stages are recognized in the case. Though the organization is primarily in stage 1
Stage 1- recognition of a problem
Sales are decreasing and there is a rising trend for low carb foods. Sales manager Nimesh and CEO have recognized this and wanted to make decision to manufacture low carb breads
Stage 2-
Determination and description of characteristics, specifications and quantity of item,
Stage 4-
Acquisition of proposals. Janice is has asked for more information form Joe

