QUESTION 2 In May a hospital administered a Net Promoter Sco

QUESTION 2 In May, a hospital administered a Net Promoter Score (NPS) Compute the NPS for the hospital with the following scores given by the patients: to 15 patients as they were leaving the hospital. 0 10 10 10 9 0 5 Take the average of all of these NPS scores

Solution

Solution:

Total score given by 15 patients = 0 + 2+ 1+ 2 + 10+ 10 + 5 + 4 + 9 + 7+ 7 + 1+ 10 + 6+ 1 = 75

NPS for the hospital = 75/15 = 5

Hence 2nd option is correct.