Develop a set of quality assurance standards that might be u

Develop a set of quality assurance standards that might be used to monitor the delivery of human resources services. What would you do if it were determined that quality standards were not being met?

Solution

Q1) Below are a set of quality assurance standards that can be used to monitor the delivery of human resources services -

1. All candidates applied for the job need to be compliant to the recruitment policy of the firm

2. All candidates recruited need to be near fit to the job in comparison with job requirements

3. All employees need to undergo trainings and skill development programmes as per the requirement

4. All employees need to be evaluated based on the guidelines of the performance management system.

5. Employees feedback and queries need to be considered to improve the services on a continuous basis

6. The employees using HRMS need to be trained to handle the system effectively.

Q2) Quality Audits need to be conducted to ensure the quality standards are implemented effectively in the HR services. Employees need to be communicated on an urgent basis if the quality standards are not followed in any instance, informing them of the punitive actions that can be taken starting from impact on their performance rating to the extent of firing them depending on the extent of the quality issues as a result of non-compliance. Preventive quality checks and regular meetings help the firm to maintain quality standards all the time.