What is the sixstep blueprint for process analysis and what

What is the six-step blueprint for process analysis and what are the basic requirements for each step? An existing insurance application process require manual keying of three different forms by a team of data entry operators. The three form\' input times appear in the follow inn table along with the numbers of each type of form anticipated for the coming year. A proposed refinement in the process would reduce the number of forms but make each slightly longer This would be combined with a search of public records on the World Wide Web as necessary. These times and quantities appear in the lower half of the table If the labor rate foe the data entry operators is the same, which method is preferable? A discount store is experiencing an unacceptable number of customers leaving from the checkout process. Information from customer complaints about the checkout process was collected and is found in the following table. Construct a Pareto chart to identify the significant problems. How can flowcharts and process charts be used to study and improve operations? Include descriptions of these two tools, the types of questions that can be addressed with them, and the extent to which teams can be used.

Solution

The six steps are

1. identify opportunities : in order to find the chances the managers need to focus on 4 core processes , (i) supplier relationship , (ii) new service / product development , (iii) order fullfilment and (iv) customer relationship.

2. define scope : we need to establish the bounds on the process to be analyzed. Is it a big process which would require a lot of man power or is it a small one which is kid of a one man job.

3. document process : once the proces is freezed the analyst need to document every step of the process.

4. evaluate performance : in order to know how to improve the process or how to optimize the process yield we need to do have a good pero\\formance measure.

5. Redesign process : once the performance evaluation is complete then we need to use the inference to make appropriate changes in the process in order to fill the gaps or voids between the actual and the desired performance.

6. Implement changes : once we have redesigned the process its really important that these change see the light of the day. Many process analysts think the changes are bad or why are we not following the normal practice . SO everything boisl dow to this step.