QUESTION 12 nformation management examines the organizationa

QUESTION 12 nformation management examines the organizational resource of information and regulates its definitions, uses, value, and distribution ensuring it has the types of data/information required to function and grow effectively O True O False QUESTION 13 make customers reluctant to switch to another product or service Support activities O Switching costs Loyalty Rewards O Value chain activities

Solution

(Question 12) True

Given statement is the definition of scope of information management systems.

(Question 13) Option (2)

Switching costs act as barriers to switching across products (or services). The higher the switching costs, the more difficult it is to switch to another product (or service).