How is E service work in APPLESolutionThe concept of eservic

How is E- service work in APPLE?

Solution

The concept of e-service(electronic service) represents one prominent application of utilizing the use of information and communication technologies in different areas.

@ The E-sevice in apple provide customers with an online service and support experience that is personalized and interactive.

@ Kanisa e-service is usedin apple.

@ As electronic commerce grows exponentially there is a serious risk that customers left without support, By implementing Kanisa\'s online self-serviece, Apple will differentiate itself by offering Apple customers superior customer serviece over the web.

@ Apple\'s adoption of Kanisa\'s e-service solution will allow customers with diverse levels of computer experience to easily and accurately access information designed to answer their individual questions.

@ Apple and Kanisa\'s will work together to create a customized implementation of Kanisa ESP,an automated online customer service solution that emulates experienced customer service representative, to guide customers through apple\'s comprehensive service and support website at ww.apple.com.