2 Identifying the major verbal and nonverbal barriers to com

2. Identifying the major verbal and nonverbal barriers to communication

Select the best responses to the following question.

Effective communication works to avoid verbal communication barriers. Which of the following are verbal barriers that interfere with how messages are sent and received? Check all that apply.

Polarization

Inadequate knowledge or vocabulary

Distractions

Conflicting signals

Read the scenario and answer the question that follows.

Katie is a delivery and scheduling manager. She regularly informs her drivers of temporary changes to their delivery routes. This week, the normal Tuesday deliveries will be delivered on Friday due to supply problems in Canada. Consequently, drivers will be required to put in four hours of overtime at the end of the week to accommodate the schedule change. Some of the drivers will be happy about the opportunity to receive extra income for overtime work. Other drivers will be upset to find out they have to work four additional hours at the end of a busy week.

What communication barriers are likely to affect the message Katie will deliver to her drivers?

Language differences

Vocabulary

Differences in perception

Consider the scenario and determine which verbal barrier is interfering with communication.

Marisol is an IT security consultant. In a meeting with one of her clients, Marisol explains several potential threats to the client’s IT system. Consider the dialogue between Marisol and her client:

MARISOL: While your system is reasonably secure, you are at risk for worms and DOS attacks. In addition to addressing these issues, you might consider updating your EDM system.

CLIENT: At risk for what? I thought we had virus protection.

MARISOL: You have virus protection, but that is of no use in a DOS attack.

What type of verbal barrier is interfering with the transmission of Marisol’s message in this situation?

Inadequate knowledge

Jargon or slang

Euphemisms

Read the scenario and determine which nonverbal barrier is interfering with communication.

Liz receives a voice mail from a client. She listens to the voice mail as she checks her LinkedIn requests. Liz has to play the voice mail three times before she understands her client’s message.

Which nonverbal barrier is interfering in this scenario?

Inappropriate signals

Differences in perception

Inappropriate emotions

Distractions2. Identifying the major verbal and nonverbal barriers to communication

Select the best responses to the following question.

Effective communication works to avoid verbal communication barriers. Which of the following are verbal barriers that interfere with how messages are sent and received? Check all that apply.

Polarization

Inadequate knowledge or vocabulary

Distractions

Conflicting signals

Read the scenario and answer the question that follows.

Katie is a delivery and scheduling manager. She regularly informs her drivers of temporary changes to their delivery routes. This week, the normal Tuesday deliveries will be delivered on Friday due to supply problems in Canada. Consequently, drivers will be required to put in four hours of overtime at the end of the week to accommodate the schedule change. Some of the drivers will be happy about the opportunity to receive extra income for overtime work. Other drivers will be upset to find out they have to work four additional hours at the end of a busy week.

What communication barriers are likely to affect the message Katie will deliver to her drivers?

Language differences

Vocabulary

Differences in perception

Consider the scenario and determine which verbal barrier is interfering with communication.

Marisol is an IT security consultant. In a meeting with one of her clients, Marisol explains several potential threats to the client’s IT system. Consider the dialogue between Marisol and her client:

MARISOL: While your system is reasonably secure, you are at risk for worms and DOS attacks. In addition to addressing these issues, you might consider updating your EDM system.

CLIENT: At risk for what? I thought we had virus protection.

MARISOL: You have virus protection, but that is of no use in a DOS attack.

What type of verbal barrier is interfering with the transmission of Marisol’s message in this situation?

Inadequate knowledge

Jargon or slang

Euphemisms

Read the scenario and determine which nonverbal barrier is interfering with communication.

Liz receives a voice mail from a client. She listens to the voice mail as she checks her LinkedIn requests. Liz has to play the voice mail three times before she understands her client’s message.

Which nonverbal barrier is interfering in this scenario?

Inappropriate signals

Differences in perception

Inappropriate emotions

Distractions2. Identifying the major verbal and nonverbal barriers to communication

Select the best responses to the following question.

Effective communication works to avoid verbal communication barriers. Which of the following are verbal barriers that interfere with how messages are sent and received? Check all that apply.

Polarization

Inadequate knowledge or vocabulary

Distractions

Conflicting signals

Read the scenario and answer the question that follows.

Katie is a delivery and scheduling manager. She regularly informs her drivers of temporary changes to their delivery routes. This week, the normal Tuesday deliveries will be delivered on Friday due to supply problems in Canada. Consequently, drivers will be required to put in four hours of overtime at the end of the week to accommodate the schedule change. Some of the drivers will be happy about the opportunity to receive extra income for overtime work. Other drivers will be upset to find out they have to work four additional hours at the end of a busy week.

What communication barriers are likely to affect the message Katie will deliver to her drivers?

Language differences

Vocabulary

Differences in perception

Consider the scenario and determine which verbal barrier is interfering with communication.

Marisol is an IT security consultant. In a meeting with one of her clients, Marisol explains several potential threats to the client’s IT system. Consider the dialogue between Marisol and her client:

MARISOL: While your system is reasonably secure, you are at risk for worms and DOS attacks. In addition to addressing these issues, you might consider updating your EDM system.

CLIENT: At risk for what? I thought we had virus protection.

MARISOL: You have virus protection, but that is of no use in a DOS attack.

What type of verbal barrier is interfering with the transmission of Marisol’s message in this situation?

Inadequate knowledge

Jargon or slang

Euphemisms

Read the scenario and determine which nonverbal barrier is interfering with communication.

Liz receives a voice mail from a client. She listens to the voice mail as she checks her LinkedIn requests. Liz has to play the voice mail three times before she understands her client’s message.

Which nonverbal barrier is interfering in this scenario?

Inappropriate signals

Differences in perception

Inappropriate emotions

Distractions

Solution

Can answer only four questions

Inadequate knowledge or vocabulary as then one can not express what one wants to say. Also distraction because speaker is diverted from what he wants to say and listeners attention is diverted.

2 differences in perception. Both don\'t understand what others see

3 inadequate knowledge because client does not know what Dos attack is and what to do to avoid it

4 inappropriate signals because voice message isn\'t clear