How can boutique hotels maintain a consistent standard level

Solution

Ans:- Maintaining a consistent standard level of service without compromising a company’s unique service mission can be a difficult task.

The company wants to offer the best service and the lowest cost possible.

Employees want to be properly compensated for the work they do.

Customers expect a quality product that is able to be delivered on-time. If the company is only able to offer the standard/consistent level, but compromise their personalized service mission the clientele that they market to will go somewhere else.

If they focus too much on their unique/personalized service mission without addressing a way to maintain a consistent/standard level of service than the company could go out of business for not controlling costs.

The company should perform a series of analysis that help identify processes that can be standardized over others.

The customer choice analysis will find out in which areas customers are willing to pay more. For example, a customer might be willing to pay more for a Jacuzzi tub in the room.

The reliability analysis assesses the size of the design and the cost associated with the development process. Once the analysis is complete a company can begin to draft an operational strategy that will address maintaining a consistent level of service while adhering to their unique service mission.