1From a managemnent perspective do you think Target made any

1.From a managemnent perspective, do you think Target made any major mistakes? Explain.

Solution

Yes, from a management perspective Target did make major mistakes. It was affected by a data breach and the company, in its anxiousness to control the damage, provided certain services to all its customers. These services (like free credit monitoring) were very expensive for Target and should have been ideally provided to only those customers who were directly affected by the data breach. It should not have been provided to all its customers.

The second mistake was that Target released a much higher number of affected customers i.e. more than the actual numbers of affected customers. This was done keeping in mind the need to adhere to principles of integrity but the management mistake was that such a step led to the unnecessary alarming of the public and all its potential customers. This negatively impacted Target.